What is stock discrepancy?

Definition: A stock discrepancy is when the stock level recorded in the system does not match the actual physical stock in the warehouse.

Example

If Mintsoft shows 100 units in stock, but there are only 95 units physically in the warehouse:

This is a stock discrepancy

Why this happens

Stock discrepancies can occur due to:

• Picking or packing errors

• Damaged or missing items

• Returns not processed correctly

• Goods in errors

• System or sync delays
  
  
  

How to identify a stock discrepancy 

Stock discrepancies are usually noticed when:

• Stock levels in Mintsoft do not match your sales channel

• Orders cannot be fulfilled due to missing stock

• Stock appears lower or higher than expected
  
  

What to do

If you believe there is a stock discrepancy:

Contact support with:

• SKU

• Expected quantity

• Reported quantity

• Any relevant order or return details