Definition: A failed delivery is when a courier attempts to deliver a parcel but is unable to complete the delivery.
In simple terms
The parcel could not be delivered to the customer and will need another attempt or further action.
Common reasons
A delivery may fail if:
The customer is not available
The address is incorrect or incomplete
Access to the property is not possible
The parcel is refused
What happens next
The courier may attempt delivery again
The parcel may be held at a local depot
The customer may be contacted to rearrange delivery
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